Welcome to Creatix. By accessing our services, website, or engaging with our team, you agree to comply with the following Terms & Conditions. These terms are designed to ensure transparency, professionalism, and a smooth working relationship between Creatix and our clients.

1. Services Provided

At Creatix, we provide digital content and marketing services including but not limited to:

• YouTube channel management
• Video editing and production
• Thumbnail design
• Social media reels and short-form content
• AI UGC and creative advertising
• SEO optimization
• Content strategy and research
• Scheduling and posting
• Influencer and campaign management
• Branding and creative design services

All services are customized according to client requirements and agreed project scope.

2. Client Responsibilities

Clients are responsible for:

• Providing accurate information, content assets, logos, branding materials, and access credentials when required
• Reviewing and approving submitted work within the agreed timeframe
• Ensuring they have legal rights to all materials provided to Creatix
• Maintaining communication during the project period

Delays in approvals or communication may affect delivery timelines.

3. Payments & Billing

• A deposit or upfront payment may be required before project commencement.
• Remaining balances must be paid according to the agreed invoice schedule.
• Late payments may result in paused services, delayed delivery, or additional fees.
• All payments are non-refundable once work has commenced unless otherwise agreed in writing.

Creatix reserves the right to refuse or discontinue services in case of non-payment.

4. Revisions & Modifications

• Most projects include a limited number of revisions as agreed before starting.
• Additional revisions or major scope changes may incur extra charges.
• Revision requests must align with the original project brief.

Creatix is not responsible for redesigns caused by incomplete or changing client instructions.

5. Delivery Timelines

Project timelines depend on:

• Project complexity
• Client responsiveness
• Availability of required assets and approvals

While Creatix aims to meet all deadlines, delays caused by third-party platforms, client delays, or unforeseen circumstances are not our responsibility.

6. Intellectual Property

• Final approved content becomes the client’s property after full payment is completed.
• Creatix retains the right to showcase completed work in portfolios, marketing materials, and social media unless a written confidentiality agreement exists.
• Any stock footage, licensed music, fonts, or third-party assets remain subject to their original licensing terms.

7. Content & Platform Compliance

Clients are responsible for ensuring that their products, services, and claims comply with applicable laws and platform policies including:

• YouTube Policies
• Meta Advertising Standards
• Copyright and trademark regulations

Creatix is not liable for account suspensions, demonetization, content removals, or advertising restrictions imposed by third-party platforms.

8. Performance Disclaimer

Creatix focuses on creating high-performing content and strategic marketing campaigns. However:

• We do not guarantee specific revenue, views, followers, rankings, or conversion numbers.
• Results may vary depending on industry, competition, audience behavior, advertising budget, and platform algorithms.

Past performance does not guarantee future results.

9. Confidentiality

All client information, business data, login credentials, and project details shared with Creatix will be treated confidentially and will not be disclosed to unauthorized third parties.

10. Cancellation & Termination

Either party may terminate services with written notice.

In case of cancellation:

• Completed work and hours already invested remain chargeable
• Outstanding invoices must be cleared immediately
• Creatix reserves the right to retain unfinished work until payment is received

11. Limitation of Liability

Creatix shall not be held liable for:

• Business losses or indirect damages
• Platform outages or algorithm changes
• Third-party software issues
• Delays caused by external vendors or service providers

Our total liability shall not exceed the amount paid by the client for the specific service.

12. Changes to Terms

Creatix reserves the right to modify or update these Terms & Conditions at any time without prior notice. Continued use of our services indicates acceptance of updated terms.

13. Contact Information

For questions regarding these Terms & Conditions, please contact:

Creatix
Content & Digital Growth Agency
Email: creatixglobal@gmail.com